Last Updated: 12 September 2026

This Shipping Policy explains how Therapy Mart processes and delivers orders placed through https://therapymart.in/.

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1. Shipping Coverage

Therapy Mart primarily provides delivery services across India. Delivery availability may vary depending on the customer's location, product type, courier availability and other logistical considerations.

International shipping may be available for selected products and destinations subject to prior confirmation, shipping availability and applicable charges.

2. Order Processing

Orders are normally processed after successful payment confirmation and verification of the shipping information provided by the customer.

Most orders are prepared for dispatch within approximately 24–48 hours, subject to product availability, weekends, public holidays and other operational circumstances.

3. Delivery Time

Standard delivery generally takes approximately 3–7 business days across India depending on the delivery location and courier service.

Some locations, remote areas, special products or courier conditions may require additional delivery time.

4. Shipping Charges

Therapy Mart currently provides free shipping on eligible orders of ₹999 or above across India.

For orders below ₹999, applicable shipping charges may be added at checkout depending on the delivery location, order size and courier service.

5. Tracking

After dispatch, customers may receive shipment tracking information through email, WhatsApp or other available communication channels.

Customers can use the tracking information provided to monitor the progress of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including name, house/building number, street, city, state, postal code and reachable mobile number.

Therapy Mart shall not be responsible for delays or failed delivery caused by incorrect, incomplete or inaccessible delivery information supplied by the customer.

7. Delivery Delays

Delivery timelines are estimates and are not guaranteed delivery dates. Delays may occur because of weather conditions, transportation problems, courier capacity, public holidays, strikes, natural events, remote locations, regulatory restrictions or other circumstances outside our reasonable control.

8. Damaged Package

Customers should inspect the package at the time of delivery where possible.

If a package appears seriously damaged, customers should document the condition with photographs or video and contact Therapy Mart as soon as possible.

9. Missing or Incorrect Items

If an order is missing an item or contains an incorrect product, please contact customer support with the order number and photographs of the received package and products.

10. Failed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt or follow its applicable delivery procedure.

Additional shipping or re-delivery charges may apply in cases where a shipment fails because of an incorrect address, repeated unavailability or customer-requested re-delivery.

11. International Orders

International orders, where available, may be subject to additional shipping costs, customs duties, taxes, import regulations and other charges imposed by the destination country.

Such charges, where applicable, may be payable by the customer unless specifically stated otherwise.

12. Contact Us

Therapy Mart
100 E, Pravashi Nagar, Murlipura,
Jaipur – 302039, Rajasthan, India

Phone / WhatsApp: +91 9509644799
Office: +91 141 366 3784
Email: info.therapymart@gmail.com

Website: https://therapymart.in/