Warranty Support

Warranty Support Policy – TherapyMart.in

Last Updated: 06 June 2026

Specialized Warranty Assistance for Imported and Chinese Therapy Products

At TherapyMart.in, we take pride in offering comprehensive after-sales assistance. In addition to standard manufacturer warranties, we make reasonable efforts to help customers obtain warranty support and service guidance for various imported products, including many Chinese-manufactured therapy and wellness devices, wherever such support is available.

At TherapyMart.in, we are committed to providing high-quality alternative therapy equipment, wellness devices, healthcare products, educational tools, and accessories. We understand the importance of reliable after-sales support and warranty services. This Warranty Support Policy explains how customers can obtain warranty assistance, warranty claim services, repairs, replacements, and technical support for products purchased from TherapyMart.in.

All warranty services are subject to the terms, conditions, limitations, and coverage provided by the respective manufacturer or TherapyMart, depending on the product. By purchasing products from TherapyMart.in, you acknowledge and agree to the warranty terms described in this policy.

Before purchasing a product, customers are encouraged to review the warranty information available on the product page. Warranty coverage may vary depending on the manufacturer, product category, usage conditions, and geographical location. Certain products may include manufacturer warranties, while others may be covered directly by TherapyMart. Warranty duration, coverage scope, exclusions, and service procedures will be clearly stated on the relevant product page whenever available.

To claim warranty support, customers should first locate their order confirmation, invoice, warranty certificate, or proof of purchase. Warranty claims generally require verification of purchase details before service can be provided. Customers may contact TherapyMart through email, phone, WhatsApp, or the contact form available on the website to initiate a warranty claim.

When requesting warranty support, customers may be asked to provide product photographs, videos demonstrating the issue, serial numbers, model information, purchase details, invoice copies, warranty documentation, and a description of the problem encountered. Failure to provide necessary information may delay the warranty evaluation process.

Once a warranty request is received, TherapyMart will review the information and determine the appropriate support option. Depending on the product and manufacturer support availability, customers may experience one of several warranty service processes.

In some cases, customers may be able to schedule a product inspection or service request directly through TherapyMart. After verification, a technician, support representative, or service partner may contact the customer to arrange further assistance, inspection, repair, replacement, or troubleshooting.

For certain products, customers may be directed to the nearest authorized service center. Contact details, addresses, phone numbers, and service instructions may be provided whenever available. Customers may visit the service center directly or communicate with the service provider for further assistance.

Some products may only display warranty duration and expiration details. In such situations, customers may be required to contact the manufacturer directly for warranty support. TherapyMart will make reasonable efforts to assist customers in locating manufacturer support information whenever possible.

If warranty information is unavailable from the manufacturer, customers may still contact TherapyMart for guidance. While we will attempt to assist, final warranty decisions remain subject to the policies of the respective manufacturer or supplier.

Customers can contact manufacturers through various channels, including official websites, customer care numbers, email support, authorized distributors, service centers, warranty cards, user manuals, product packaging, or contact details provided by TherapyMart. Manufacturers may require additional verification procedures before providing service.

If a warranty card, user manual, warranty certificate, or documentation is missing, customers should contact TherapyMart immediately after delivery. Digital copies of manuals or warranty information may be available through the product page, manufacturer website, or customer support team. Missing documentation does not automatically invalidate warranty coverage if valid proof of purchase is available.

Warranty coverage generally applies to manufacturing defects, workmanship defects, functional failures occurring during normal use, and issues specifically covered by the manufacturer or TherapyMart warranty terms. Warranty service may include repair, replacement, replacement parts, technical support, software updates, service inspections, or other remedies determined appropriate by the manufacturer or TherapyMart.

Warranty coverage does not generally apply to damage resulting from misuse, abuse, accidents, improper installation, unauthorized repairs, modifications, electrical fluctuations, water damage, fire, natural disasters, negligence, cosmetic damage, normal wear and tear, improper maintenance, commercial misuse, transportation damage after delivery, or use contrary to operating instructions.

Warranty claims are subject to inspection and verification. Products found to be functioning normally, damaged due to misuse, altered, tampered with, or outside the warranty coverage period may not qualify for free warranty service. In such cases, repair services may be offered at the customer’s expense where available.

Customers are responsible for securely packaging products returned for inspection, repair, or replacement. TherapyMart shall not be responsible for additional damage resulting from inadequate packaging during return transit. Depending on the product category, customers may be required to bear shipping expenses associated with warranty service unless otherwise stated.

Warranty service timelines may vary depending on product type, manufacturer procedures, spare part availability, diagnostic requirements, service center workload, logistics, customs procedures, and geographical location. TherapyMart cannot guarantee specific repair or replacement completion dates.

If a manufacturer, service center, or warranty provider does not respond within a reasonable period, customers may contact TherapyMart for assistance. We will make reasonable efforts to coordinate communication with the manufacturer; however, final warranty decisions and resolutions may remain under the control of the respective manufacturer or service provider.

If a customer is dissatisfied with warranty service received from a manufacturer, authorized service center, or service partner, they may contact TherapyMart with complete details of the issue. We will review the complaint and attempt to facilitate communication or resolution wherever reasonably possible.

TherapyMart reserves the right to reject warranty claims involving fraudulent activities, false representations, altered products, counterfeit products, missing serial numbers, unauthorized modifications, intentional damage, or violations of warranty terms.

Warranty coverage is valid only for the original purchaser unless otherwise specified by the manufacturer. Warranty benefits are generally non-transferable and cannot be exchanged for cash.

TherapyMart reserves the right to modify, update, suspend, replace, or revise this Warranty Support Policy at any time without prior notice. The most recent version published on TherapyMart.in shall govern all warranty-related matters.

For warranty claims, technical assistance, repair requests, replacement inquiries, or product support, customers may contact:

TherapyMart.in

Address: 100, Pravasi Nagar, Murlipura, Near Om Mother & Child Hospital, Jaipur – 302039, Rajasthan, India

Phone: +91 9509644799

Email: info.therapymart@gmail.com

Website: https://therapymart.in

By purchasing products from TherapyMart.in, customers acknowledge that they have read, understood, and agreed to this Warranty Support Policy in its entirety.